Terms of service
Terms and Conditions – Grace Melbourne
These Terms and Conditions are an agreement between you and Silvercrest Commerce LLC, a Wyoming (USA) limited liability company (company number 2026-001913050), 75 E 3rd St, Sheridan, WY 82801, USA, trading as Grace Melbourne (“we”, “us”, “our”).
Governing law: These Terms are governed by the laws of the State of Wyoming, USA (see section 16.3). Nothing in these Terms limits your rights under the Australian Consumer Law.
1. Who we are
Our website is operated under the trading name Grace Melbourne by:
Silvercrest Commerce LLC
75 E 3rd St, Sheridan, WY 82801, USA
Company number: 2026-001913050
Email: info@grace-melbourne.com | Phone: +61 483 982 232
These terms apply to every order placed on our website. The version published at the time you order applies to that order; later changes never apply retrospectively. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.
2. How we supply your order
Your order is shipped to you directly from our fulfilment partner's warehouse in Dongguan, China: 1 to 3 business days of processing and 8 to 10 business days in transit, so it reaches you no later than 13 business days after you order. Change-of-mind returns go to the same warehouse once you have registered them with us; our Return & Refund Policy explains the procedure and the estimated cost.
3. Prices
3.1 All prices are in Australian dollars, and delivery is free. The price at checkout is the final price. On orders under AUD 1,000 you won't pay any duty, import tax or handling fee on delivery.
3.2 Price changes never affect orders that have already been confirmed.
3.3 If a product is listed at a clearly incorrect price, we contact you before processing; you can confirm at the correct price or cancel free of charge, and anything you paid is refunded in full.
4. Your order and the contract
4.1 By confirming your order at checkout, you place a binding order with an obligation to pay.
4.2 The contract is formed when we email you the order confirmation.
4.3 We may refuse an order for a legitimate reason, for example suspected fraud or an address we cannot deliver to; in that case we tell you and refund any payment in full.
4.4 Should a product turn out to be unavailable, we let you know and offer you an alternative or a full refund.
4.5 You can correct or cancel your order free of charge within 15 minutes of placing it. After that it is being processed and can no longer be changed or cancelled.
5. Delivery
5.1 We deliver no later than 13 business days after the order confirmation and in any case within 30 days. If we cannot deliver on time, we tell you; if we still fail to deliver, you can cancel and receive a full refund without delay.
5.2 Risk passes to you when you, or someone you nominate, physically receive the goods. A parcel lost in transit is sent again or refunded in full.
5.3 Please check that your delivery address is complete and correct. If a delivery fails because of incorrect details, get in touch and we will find a solution together.
6. Change-of-mind returns
6.1 Change-of-mind returns are accepted within 30 days of delivery, as long as you first register the return with us and then follow our return instructions. Returns that have not been registered with us are not processed.
6.2 The conditions, the return address and the estimated return costs are set out in our Return & Refund Policy, which forms part of these terms.
6.3 We refund the price paid, including any standard delivery charge, within 14 days after the returned item has arrived at our warehouse and been inspected. Proof of postage on its own does not entitle you to a refund.
7. Consumer guarantees
7.1 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
7.2 If an item is damaged, faulty or not what you ordered, please let us know within 14 days of delivery and include photos so we can resolve it quickly. For a minor problem we agree a remedy with you, such as a replacement, a partial refund or store credit; for a major failure you choose a refund or a replacement. We pay the return postage. Contacting us later does not take away your rights under the Australian Consumer Law.
7.3 These rights apply independently of any manufacturer's warranty.
8. Product information
We do our best to keep descriptions, materials, sizing and images accurate. Slight colour differences can occur because of screen settings; they never affect your rights where a product does not match what you ordered.
9. Payment
9.1 You can pay with the methods shown at checkout. Card payments are processed by Shopify Payments and PayPal payments by PayPal, over a secure connection; we never store your full card details.
9.2 No additional product or service is ever added to your order without your express consent.
10. Using the website
You may use the site only for personal, non-commercial and lawful purposes. Fraud, attempts to gain unauthorised access, spreading malicious code and automated scraping without our permission are not allowed.
11. Intellectual property
All content on this website (texts, images, logos and design) is owned by Silvercrest Commerce LLC or its licensors and protected by intellectual property laws. Copying, distributing or commercially exploiting it requires our written permission.
12. Reviews
When you submit a review or feedback, you confirm that it is genuine and infringes no one's rights, and you give us permission to use it on our website and in our marketing. We publish only reviews whose origin we can verify, and we never suppress genuine negative reviews; we may remove unlawful or abusive content.
13. Liability
Nothing in these terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term, implied or imposed by the Australian Consumer Law that cannot lawfully be excluded. Subject to that, and to the extent permitted by law, we are not liable for indirect or consequential loss that was not reasonably foreseeable.
14. Events beyond our control
Delays or failures caused by events outside our reasonable control are not our liability. Your rights under the Australian Consumer Law, including the right to a refund if we do not deliver within 30 days, remain unaffected.
15. Privacy
We handle your personal information as described in our Privacy Policy, including our use of cookies.
16. Complaints, governing law and disputes
16.1 Got a complaint? Please contact us first at info@grace-melbourne.com; we aim to resolve it within 7 business days.
16.2 If we cannot resolve it together, you can contact the consumer protection agency in your state or territory, such as Consumer Affairs Victoria or NSW Fair Trading, or the Australian Competition and Consumer Commission at accc.gov.au.
16.3 These terms are governed by the laws of the State of Wyoming, USA. This does not take away the protection of the Australian Consumer Law or any other mandatory consumer law of the place where you live, and you may bring proceedings in the courts of the state or territory where you live.
17. General
Should any provision be invalid, the other provisions remain in force, and the invalid one is replaced by a valid provision that comes as close as possible to its purpose. The electronic records held in our systems and those of our service providers serve as evidence of orders, payments and communications between us.
18. Contact
Email: info@grace-melbourne.com | Phone: +61 483 982 232
Customer service: Monday to Friday 9am to 5pm, Saturday and Sunday 11am to 4pm (Melbourne time)
Grace Melbourne, a trading name of Silvercrest Commerce LLC
75 E 3rd St, Sheridan, WY 82801, USA. Company number 2026-001913050