Transactions Policy

Last updated: 30 October 2026

Paying at Grace Melbourne

You pay securely at our checkout by card (Visa, Mastercard, American Express, Maestro, Discover, Diners Club, JCB or UnionPay) through Shopify Payments, or with PayPal. These are the methods we accept; they are shown before you confirm your order, and we never add a surcharge for any of them.

Currency

All prices are displayed and charged in Australian dollars (AUD). If your card is issued in another currency, your bank sets the exchange rate and may charge a conversion fee.

The total you pay

The price on the product page is the full price, and delivery is free. The price at checkout is the final price. On orders under AUD 1,000 you won't pay any duty, import tax or handling fee on delivery. No fee, surcharge or extra cost is added during or after checkout, and no additional product or service is added without your express consent.

When you are charged

Your payment method is charged when you confirm your order at checkout; that confirmation is a binding order with an obligation to pay. Once the payment is approved you receive an order confirmation email with your order number and a summary of your purchase, and the contract between us is formed at that moment.

Security

Our checkout is hosted by Shopify and runs over an encrypted (SSL) connection. Card payments are handled by Shopify Payments, which is PCI DSS compliant; if you choose PayPal, you complete the payment on PayPal's own secure page. Your full card details are handled only by our payment providers and the card schemes and are never stored on our servers. Your bank may ask you to approve the payment in your banking app.

On your statement

Card payments appear on your bank or card statement under the name GRACE MELBOURNE. PayPal payments appear in your PayPal account and on your statement as a PayPal payment to Grace Melbourne. Please keep this in mind before querying a charge with your bank.

Declined payments

If a payment is declined, no order is created and nothing is charged. Check your card details or try another payment method; if it keeps failing, your bank can tell you why, and our customer service is happy to help.

Fraud checks

To protect our customers, some orders are verified before processing, and occasionally we contact you to confirm details. An order we cannot verify is cancelled and refunded in full to the original payment method.

Refunds

Refunds are made to the payment method you used, at no cost to you, within the timeframes in our Return & Refund Policy. Your bank may take 3 to 5 business days to show the refund.

Questions about a charge

Please contact us before disputing a charge with your bank; we reply within one business day and resolve most questions straight away. Unjustified chargebacks are contested with the card issuer.

Contact

Email: info@grace-melbourne.com | Phone: +61 483 982 232
Customer service: Monday to Friday 9am to 5pm, Saturday and Sunday 11am to 4pm (Melbourne time)
Grace Melbourne, a trading name of Silvercrest Commerce LLC
75 E 3rd St, Sheridan, WY 82801, USA. Company number 2026-001913050.