Shipping Policy

Last updated: 30 October 2026

Shipping costs

Delivery is free on every order, with no minimum spend, no hidden fees and nothing added at checkout. The price you see on the product page is the price you pay.

Where we deliver

We ship within Australia only, to addresses in every state and territory.

Delivery times

  • Processing: 1 to 3 business days (Monday to Friday, excluding national public holidays). Orders placed before 5pm Melbourne time on a business day go into processing the same day.
  • Transit: 8 to 10 business days, depending on where you live.
  • Total: no later than 13 business days after your order, and in any case within 30 days.

These delivery times are estimates. Public holidays, carrier delays and severe weather can sometimes add a few days, and remote areas may need a little longer. We quality-check every item before it ships. If your order has not arrived within 30 days, you can cancel it and receive a full refund.

Duties and import charges

The price at checkout is the final price. On orders under AUD 1,000 you won't pay any duty, import tax or handling fee on delivery.

Tracking

As soon as your order ships, you receive an email with your tracking number. No shipping confirmation, a tracking link that doesn't work, or no update for more than 7 days? Let us know and we will look into it.

Late or lost parcels

If your order has not arrived within the estimated window, contact us and we immediately open an investigation with the carrier. Tracking says delivered, but no parcel? Then we lodge a claim with the carrier for you. If a parcel is lost in transit, we send a replacement or give you a full refund, whichever you prefer.

Damaged in transit

Does the parcel look damaged on arrival? You may refuse it; just let us know. If it was left while you were out, tell us within 14 days of delivery and send photos of the damage and the packaging; we then agree a replacement, a partial refund or store credit with you, or, for a major failure, a refund or replacement of your choice. You never pay to return damaged goods, and your rights under the Australian Consumer Law remain unaffected.

Cancelling or changing an order

You can cancel or change your order free of charge within 15 minutes of placing it: email info@grace-melbourne.com right away. After 15 minutes the order is being processed and can no longer be changed or cancelled, and the delivery address can no longer be updated. Once your order has arrived, you can return it under our 30-day Return & Refund Policy; please register the return with us first.

Contact

We reply within 24 hours on business days; messages sent at the weekend are answered on Monday.
Email: info@grace-melbourne.com | Phone: +61 483 982 232
Customer service: Monday to Friday 9am to 5pm, Saturday and Sunday 11am to 4pm (Melbourne time)
Trader: Silvercrest Commerce LLC, 75 E 3rd St, Sheridan, WY 82801, USA. Company number 2026-001913050.